Whether you are from the support team or an IT expert, you must have experienced something called incident management process. Yes, it is a formal procedure that happens when you transfer a ticket through a machine and it breaks down. This…

Customer Service is an underrated, but vital aspect of the success story of any business. So much so that if not done well, it can bring even the largest brands to their knees. Customer support is a subset of activities under the umbrella…

It can get quite frustrating for management when junior employees do not bring their A game to the office. It may take a while to keep them geared with the objective of improving their performance. But a boss has to do what a boss has to do…

Helpdesk software solutions have become nearly indispensable in diverse business setups nowadays. Companies from different segments like automobile, aviation, healthcare, insurance and food are resorting to these specialised applications to…