How To Increase Performance Of Your Support Team
It can get quite frustrating for management when junior employees do not bring their A game to the office. It may take a while to keep them geared with the objective of improving their performance. But a boss has to do what a boss has to do to ensure that support staff is well motivated. Here are a few suggestions and simple measures that a firm can adopt to ensure that the performance of support teams are top of the line.
Champion the Team to Bring their Best
Encouragement never went out of style or favour in any walk of life. In the office, this simple method works brilliantly when staff members have done their job and more. A pat on the back is a great reward but appreciation of the smart service handled by a professionally motivated employee is a game changer. This lets on to the rest of the team that the person has gone over and above her/his call of duty. As a way forward, not only does the professional feel the love but the rest of the team also pulls up their socks to become star players.
Motivational Tools
A reward program is a great motivational method to improvise morale and increase productivity. When employees are ensured that they will be cashing in on their skills because of good performance, they up their game with a different construct to the customer support table. The objective is not to dangle a bone at employees, but use this as a tool so that they think ahead instead of staying in a rut. The reward can be in a bonus cash form or a holiday package for the individual and the family. Simple rewards programs always boost employee morale.
Keep the Flow of Competition Going
Keeping the competitive spirit going among team member can get crazy. The objective is to push the envelope so that the brand and the employee’s professional abilities do not suffer. It also steers the team to the right track as they push the envelope. A good manager will be able to ascertain what works well in the process. Since the main objective is not only to carve a niche in the world of barter but to ensure employee productivity. When both work in tandem, the brand benefits. In the simple speech, there is a win-win as they compete with each other for the prize.
Outdoor Drives are Motivational Tools
Another most driven motivational tool is a work outing, probably a weekend getaway. Obviously, the bills are taken care of by the company. This productive drive brings both junior and mid-management together as they work towards building a stable brand. Naturally during the outing, talking shop should not be the main agenda. However, while everyone lets their hair down, it makes sense to change the conversation towards work and the need to up the ante to give the competition a fierce opposition. During the outing, a customer service skills program is a good idea. It not only gets management and junior employees together, but it also keeps the energy flowing.
Improving the Receivables
One of the most critical aspects of brand development and other areas of barter is the billing and receivable schedule. Most likely the finance department may be involved in this area, but in all aspects so does the rest of the team – the sales personnel, marketing team, back office and customer support, human resource and so on and so forth. In customer service, being pleasant with customers is crucial to the brand. Management should make pretty sure that every customer service representative has been trained suitably and is motivated. For instance, many companies offer lunch or breakfast at a nominal rate or as a freebie for employees. While it may be an additional expense for the company, when employees know that they need not go out of the office to eat, their work improves.
The Best Motivational Tool – Study More
Provide employees with an additional program – an educational incentive. Using this as a performance enhancer in the workplace takes motivational methods to the next level entirely. Practically every employee today wants to up her/his educational qualifications. Education is a very important piece of the professional pie. Most companies today expect their employees to be well educated and savvy. When an education program is offered to employees, it works rather well, as the support team feels driven to bring their A game to the workplace. Management may offer this to employees by handling their education. Another point of view is to provide this additional initiative to the support team to egg them on to get ahead in life rather than being under motivated.
The Takeaway
Training and development programs are excellent best human resource tools that keep employees motivated and on their toes. By incentivizing employees the brand stands to gain. When employees from other companies hear about the benefits available with a certain firm, they will flock towards the brand putting the firm on the right track. As the goals remain focused and very clear to the support team, they will make sure that they deliver at every time.
